Privacy Policy

Introduction

Xunrovarmrex is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our residential cleaning services or interact with our website.

By using our services or website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us when you:

• Contact us through our website contact form
• Schedule a cleaning service
• Communicate with us via phone or email
• Request a quote or service information

The information we collect may include your name, email address, phone number, physical address, and any other details you choose to provide about your cleaning needs.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process your service requests and schedule appointments
• Communicate with you about your service needs
• Send you service-related information and updates
• Respond to your inquiries and provide customer support
• Comply with legal obligations

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when you book our cleaning services
• Legitimate Interests: To improve our services, analyze website usage, and ensure security
• Consent: When you provide explicit consent for specific processing activities, such as marketing communications
• Legal Obligations: To comply with applicable laws and regulations

You have the right to withdraw your consent at any time where processing is based on consent.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business and providing services to you
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger
• With your explicit consent for specific purposes

All third parties with whom we share information are contractually obligated to protect your data and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability - receive your data in a structured, commonly used format
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA to other countries, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Service Records: We retain service-related information for up to 7 years after your last service, as required by accounting and tax regulations
• Contact Information: We retain contact information for active customers and for up to 2 years after the last interaction for inactive customers
• Marketing Communications: We retain consent records until you withdraw consent or request deletion
• Legal Requirements: Some information may be retained longer if required by applicable laws

When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information from our servers.

Third-Party Services

Our website and services may use third-party services that collect information about your use of our website. These services include:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent on pages, and referral sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and ad interactions.
• Google Ads Remarketing: We may use Google Ads remarketing to show you relevant advertisements on other websites you visit. You can opt out of Google's use of cookies for personalized advertising by visiting Google's Ads Settings.
• Google Maps API: We use Google Maps API to provide location services and maps on our website. When you use features that involve Google Maps, Google may collect information about your location and usage.

These third-party services have their own privacy policies. We encourage you to review their privacy policies to understand how they collect and use your information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies are small text files placed on your device when you visit our website.

For detailed information about the types of cookies we use, how we use them, and how you can manage your cookie preferences, please see our Cookies Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Xunrovarmrex
83 Kenepuru Drive
Tawa, Wellington 5028
New Zealand
Phone: +6444742255
Email: helpY3mxs9K1m

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending you an email notification if the changes significantly affect your rights
• Displaying a prominent notice on our website for significant changes

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

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